Mon. Dec 23rd, 2024

IndiGo Pilot Refuses to Fly Due to Duty Hours: 5-Hour Delay Leaves Passengers Fuming ๐Ÿ˜กโœˆ๏ธ

A Pune-Bengaluru IndiGo flight, 6E 361, was delayed for 5 long hours after the pilot refused to take off, citing that his duty hours had ended. Originally scheduled for a 12:45 am departure, the flight didnโ€™t take off until 5:44 am, leaving passengers frustrated and stranded at the airport. ๐Ÿ•ฐ๏ธ


The Viral Video ๐ŸŽฅ

A video showing agitated passengers demanding an explanation from the pilot went viral on social media. In the clip, the pilot is seen shutting the cockpit door after passengers called him out, adding fuel to the growing frustration. The clip quickly spread across social media platforms, sparking a heated debate.


Social Media Reactions ๐Ÿ—ฃ๏ธ

Reactions were divided. Some users empathized with the passengers, demanding compensation and questioning IndiGoโ€™s customer service. A user named Ayush Kumar expressed his outrage on X, complaining about the lack of refreshments and compensation during the delay. Others, however, defended the pilot for sticking to safety regulations, insisting that IndiGo management should be held accountable for poor planning. โœ‹๐Ÿ›ซ


IndiGoโ€™s Response ๐Ÿ’ฌ

IndiGo eventually addressed the controversy on September 30, confirming that the delay was due to “operational reasons related to flight duty time limitations.” They apologized for the inconvenience and stated that their team was available to assist customers throughout the ordeal.


Whatโ€™s Next? ๐Ÿ”ฎ

While the passengers’ frustration is understandable, safety protocols like flight duty time limitations are non-negotiable for pilots. However, the lack of adequate customer service during the delay raises important questions about airlines’ responsibilities. Will IndiGo improve their customer care to prevent future incidents like this? Stay tuned for more updates!


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